Yorkshire Terrier and Autism Backpacks

Yes please use the Contact Us form to request a new one

Certainly, ensure you input your message in the personalization box upon checkout; a proof will be sent to you within 24 hours. While proof are free, please be aware that due to time constraints, we can only accommodate one revisions per design for each order. Be advised that each revision may result in a delay in the shipping times of the item. To avoid any delays, please promptly respond to the proof.

This is located on the dropdown menu on the right hand side, next to the photos

After your order has been placed, you have 24 hours to contact our customer service and request order modifications or a cancellation. After 24 hours, your order has already been placed in production and can no longer be modified.

These take around 7-10 days to produce and another 5-9 days for shipping

Yes! You will receive a full trackable link when your order ships.

It's Free for order over $69.99. $4.99 below that

Sorry we do not offer express shipping on any items

No you will not need to sign.

We offer a full 30 day money back guarantee if you arent happy with your item. Personalized items are non-refundable so please make sure that you include all of the personalisations requests and proof before finalizing the design.

When applying for a refund please ensure the following:

The product was received in the last 30 days

The product is unwashed, unworn and unused

The product itself or the printing is defective OR the final product is different than the one you ordered 

You will need to return the item to us, then we will process the return.

At Colorfulmamas, we are doing our best to ensure product quality and order accuracy. However, it may happen that you receive a damaged item, poor-quality printing or incorrect product. Thankfully it is rather unusual! But, if it is the case, we guarantee a 100% satisfaction to all of our customers by offering a free replacement order or a refund on the affected items.

All we need is your order number and a clear photo showing either the incorrect item, the poor quality of the print or the damaged area of the item. Please contact us by email at Contact Us and one of our helpful support staff will organize a reprint or a refund for you!

Please use the Contact Us page. We usually reply right away..

You will receive a tracking number approx 24 hours afrter dispatch . You can track it using the parcelapp.com website.

We accept Paypal and most major credit cards.

At Colorfulmamas, we adhere to the highest industry standards to protect your personal information when you checkout from our store.

Your credit card is encrypted during transmission using SSL technology which is widely used on the internet for processing data. We do not have access to your credit card information.

It depends on the complexity. Please send request to the Contact Us page and we will endeavor to help.