FAQ's - General Items (Non Customized)
It depends on the item as we ship from different locations. Each product will have an estimated delivery date on the product page.
It's Free for order over $69.99. $4.99 below that
After your order has been placed, you have 24 hours to contact our customer service and request order modifications or a cancellation. After 24 hours, your order has already been placed in production and can no longer be modified.
Sorry we do not offer express shipping on any items
No you will not need to sign.
We offer a full 30 day money back guarantee if you arent happy with your item. Personalized items are non-refundable so please make sure that you include all of the personalisations requests and proof before finalizing the design.
When applying for a refund please ensure the following:
The product was received in the last 30 days
The product is unwashed, unworn and unused
The product itself or the printing is defective OR the final product is different than the one you orderedÂ
You will need to return the item to us, then we will process the return.
At Colorfulmamas, we are doing our best to ensure product quality and order accuracy. However, it may happen that you receive a damaged item, poor-quality printing or incorrect product. Thankfully it is rather unusual! But, if it is the case, we guarantee a 100% satisfaction to all of our customers by offering a free replacement order or a refund on the affected items.
All we need is your order number and a clear photo showing either the incorrect item, the poor quality of the print or the damaged area of the item. Please contact us by email at Contact Us and one of our helpful support staff will organize a reprint or a refund for you!
Please use the Contact Us page. We usually reply right away.
If your item has not arrived within 30 days for shirts and 45 days for home decor products, shoes, boots, hooded blankets, hoodie dress, car seat covers, luggage covers or bags after having ordered, contact one of our heroes through our Contact Us page for assistance.
You will receive a tracking number between 5-10 days after placing your order, depending on the product you ordered. You can track it using the parcelapp.com website.
We accept Paypal and most major credit cards.
At Colorfulmamas, we adhere to the highest industry standards to protect your personal information when you checkout from our store.
Your credit card is encrypted during transmission using SSL technology which is widely used on the internet for processing data. We do not have access to your credit card information.
Import duties, taxes, and charges are not included in the price of the product. These charges are different for each country and are the sole responsibility of the customer.
Yes! You will receive a full trackable link when your order ships.
Customized Items FAQ's
No only the ones marked as customizable, this will be indicated in the product description underneath the product itself.
Our product page offers a variety of choices, including different colors and sizes. To select a product, please use the dropdown menu on the right-hand side of the listing, where you'll also find personalization options. If you can't find what you're looking for, don't hesitate to contact us. For custom requests not listed, please fill out the "Custom Request Form," which may involve a small fee or be free, depending on the complexity.
We can find most silhouettes If they are not listed on the silhouette chart. Please use the Contact Us form to request a new one, we ill usually reaply within 12 hours.
Of course, we can put any design onto any product, please use the Contact Us page to request this and we will create a listing for you.
Certainly, ensure you input your message in the personalization box upon checkout; a proof will be sent to you within 24 hours. While proof are free, please be aware that due to time constraints, we can only accommodate one revisions per design for each order. Be advised that each revision may result in a delay in the shipping times of the item. To avoid any delays, please promptly respond to the proof.
It depends on the complexity. Please send request to the Contact Us page and we will endeavor to help.
Streetwear Clothing
Yes they are, we advise going one size up for an oversized fit for men. Standard size for women will be oversized.
We use DTG for all of our clothing ranges. The ink is directly printed on the fabric, this makes them durable and long standing.
They are 100% cotton. Mediumweight fabric and super soft.
Yes we can, please use the Contact Us page if you want to change the print from front to back and we will create the listing for you.
There will be an upload button next to the product where you can upload your photo. Plus any text, placement, sizing that you want.
Yes once we receive all of your customizations, we will get to work on your design and email you with the proof within 24 hours (excluding Sundays).
Great things take a little time. These are made to order items, processing will take 7-10 days plus shipping another 5-7 days. You should receive your order within 2-3 weeks.
We offer a full 30 day money back guarantee if you arent happy with your item. Personalized items are non-refundable so please make sure that you include all of the personalisations requests and proof before finalizing the design.
Yes we do , please look at the wholesale streetwear clothing page.